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Segmenting EDD customers with Sprout App’s New Extension

Know Your Customer

About 2 years ago, I remember hearing about a man named Dan Cameron.  He wanted to start a better invoicing system for those of us using WordPress.  And, after a bit of funding, a little bit of testing, and some great user experience tweaking, Sprout Apps was born.

From the birth of Sprout Apps has grown something even more applicable for those of us using Easy Digital Downloads. And, I’ll get to that in just a second.  But let me tell you something else first.

Whether you’re using WooCommerce or Easy Digital Downloads, it’s always important to make sure let you know your customer.  Knowing your customer is one of the most important keys to generating more sales!

I simply cannot say that enough. But I will say it again – this time with all caps 🙂

KNOWING YOUR CUSTOMERS IS KEY TO MORE SALES!

Thank you for that momentary use of all caps.  I hope you feel better, because I sure do.  And hopefully, that minuscule anecdote helps drive home the need and helps you understand the importance of Sprout Apps newest release. If you’re using Easy Digital Downloads, and you want to improve your sales, then you’ll want to check out Sprout Apps newest extension:

Customer Segment

Mix EDD and Segment.io into a Blender and waddya get? MORE SALES! #whoop!

Now, as confident as I am that you’ve already clicked over by now to check out the extension, you’re probably not reading this anymore….. 🙂  but just in case there is a few of you still reading, let me show you what it does.

The awesome part about Sprout Apps newest extension is that it will allow you to tap into different customer segments and from there you can pull things like abandon cart, add to cart, send emails and a lot of other specific customer oriented action.  But most importantly, and here’s the key, you can hook into whatever you want using

edd_segment_track

So from there, you could:

Hook in and launch an email from Mandrill, you can run an ajax request, or do any number of things, and that’s the point!

Like Pippin and many plugin authors, there are two options for this plugin.  Since it’s publicly hosted on Github, you can either check out the code for free.  Or, even better,  go ahead and

Grab a copy of Custom Segment Now!

Know your customers! I want your sales to increase! KNOW YOUR CUSTOMERS!

….crap, I did the ‘all caps’ thing again, didn’t I 

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Postmatic

postmatic

Dear Postmatic,

I saw there’s a Beta, and I almost cried.

I did not know there was a beta, that I haven’t tried.

Then I saw a Facebook post that showed of the new Postmatic,

and I had to ask now, because I simply must have it!

PHP7, Woo Beta, & WP 4.5 nightly bleeding edges

Is one of Brad’s WordPress pledges:

“To test shit, break it, and learn something new

on a daily basis” it’s just what I do.

So I ask you please (don’t make me beg)

I’m neither joking, or kidding, nor pulling your leg.

Please sign me up to test new releases.

For if you don’t, my heart could shatter to pieces.

The widgets, the signup boxes, fly-ins, & top bar,

without any branding? That’s far above par!

I always love the “end-user”. Hence I love Postmatic.

I await crying in the fetal position

…alone

…in my attic.

-Brad

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WordPress Speed

WordPress Speed

WordPress Speed

…and why it matters so much!

On this site, I was tasked with speeding up WordPress when it’s calling a TON of images from an MLS feed (real estate). Now this is almost impossible to get any type of decent score in any page speed test. Why? Because the bulk of this site is composed of things that I can NOT control.  After watching my vid, if it seems like I’m tooting my own horn – I apologize! Keep watching though and you’ll see the “why” behind the “what”)

And that’s what I want to point out. As I browse this site, watch how the menus and the sidebars are loading so fast that it almost looks like the only thing reloading is the content in the lower right. While it may look that way, the sidebars and menus are indeed reloading each time a link is clicked.

See it has nothing to with a number over in GTMetrix or Pingdom.  It is all about keeping the viewers attention! It’s about:

WordPress Speed
WordPress Speed is about FOCUS!!

I want you to think about the dings and the beeps and alerts from Slack, from Gmail, on and on they go… no matter where you are.  Now imagine your customer browsing your site.  Are you giving them time to think about something else? If it takes a few seconds for them to get to the next page on your site, then ‘YES’ you are.  And it’s really critical to keep someone’s attention and focus on your site.  Especially on a WooCommerce site, but moreover on any and all sites!

It’s absolutely imperative that you do not give your visitor time to get distracted.

  • You need them to complete the sale
  • You need them to go to the next page in your funnel.
  • You need them to finish the checkout.
  • You need your visitors to have a site that loads fast!

WordPress Speed Test

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WooCommerce Help

Listening to WooCommerce Help

WooCommerce Help

Someone asked me ‘how’ it is that I can give others WooCommerce help so quickly.  I had to stop and think about what they were really saying.  I thought past their question. I saw their frustration.  I heard what they were not saying!
….and this is the result

I know that getting WooCommerce help can sometimes create a need for a support ticket.  But there are a lot of people who do -indeed- search the WooCoomerce docs themselves.  Hopefully someone at WooThemes.com will see this video and make a slight tweak to their site.

You know of someone who needs WooCommerce help, don’t you?  Ok, so share this so that they can see it as well.  It really is a life changer when people are empowered with the right information.  So, share this and let’s keep those WooCommerce sites rockin’!!

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Temporary Admin Access

If you’ve ever needed to give Temporary Admin Access to someone…

I was looking at the Airplane Mode gist by Andrew Norcross on Github and came upon a little gem. For whatever reason, he hasn’t put this on the WP.org repo, so I wanted to use my little corner of the world and give it a bit of publicity. Here’s the gist wrapped up into a convenient little WordPress plugin and I’ll show it to ‘ya. Continue reading Temporary Admin Access

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The Ultimate Non Profit Plugin For Accepting Donations on WordPress

I love what GiveWP has going on. I do!

givewp
But I’m still searching for the ultimate non profit plugin for accepting donations on WordPress. I love what IgnitionDeck has going on, but still…. I’m left searching for the ultimate non profit plugin for accepting donations on WordPress.

Repetition is Redundant, I know. But here’s what the plugin would look like: Continue reading The Ultimate Non Profit Plugin For Accepting Donations on WordPress

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w3 Total Cache Review

w3 Total Cache
On a bigger site that had some serious 'heavy lifting' of big .gifs and a huge need for speed, I installed w3 total cache.  Here's my experience.  Both the good and the bad, here it is.

w3 Total Cache Reviewed

I’ve installed this probably a dozen times on folk’s sites.  But each time it was mainly for minifying, simple caching, and speeding up a few files.  But this time around, I needed to get as much speed as possible.

w3 total cache premium service
w3 total cache option

Now, the most thorough, robust, and personalized option for w3 Total Cache is the “Linux Server Optimization & Plugin Configuration”.  So that’s the one I went with.   I simply had to speed up this wordpress site as much as possible.  This site is going to be getting a few thousand hits, ads are going to be flooding the site, social media campaigns are going to be launching, and so, I’m anticipating this site to get a pretty decent number of hits.  Add to that the fact that we don’t want people abandoning the page after we’ve paid so much to get them to view it in the first place, and the $200 seems like a pretty small investment. I did go ahead and upgrade to w3 Total Cache Pro since it seemed to add a bit more tweaks and twerks to the site’s performance as well.  At this point, I’ve invested $300 in total to the folks over at w3 Total Cache.  Not a big deal.  Especially since this project definitely justifies the cost. There were a few mishaps with the communication between me and one of the founders of w3 Total Cache.  I wanted to make sure I wasn’t in the site at the same time he was.  And, perhaps I wasn’t patient enough, but after a few days of no returned email, I started tweaking around in there myself.  Then… I get an email that said, “Please don’t adjust W3TC settings while we’re working on the site”.  DOH! How the heck was I supposed to know that he was indeed working on the site?  I asked, didn’t get a response, so I started working and twerking myself (Do not picture me twerking.  Too late, isn’t it?) Ok, so that part went off a little bit awkwardly, but I’m all about results.

So, after the folks over at w3 Total Cache were done, here’s the results.

w3 total cache performance
w3 total cache performance

Now, go look at this page: http://storage-depot.com/self-storage-in-brownsville-281/  The layout might not be what you (or I) like, but that’s not up for debate right now.  What I want you to look at is all of the .gif files that are being cranked out.  There’s almost a dozen different animated images that are making the size of the page over 7 meg!! Helloooooo-oooooo!!! Did you read that, right? SEVEN MEG of data is being cranked out to visitors in around ONE SECOND! Now, let’s go for some pros and cons here. Remember all those images?  Well, when it comes to resizing .gifs – I’m just not that into you!  If I owned any of the plethora of Adobe toys, I could make those a lot smaller and the page would load even faster.  And the only snafu with w3 Total Cache was the brief communication hiccup. I did purposefully choose a hosting provider that has a data center in Dallas Texas.  So that adds a bit of speed here.  I did go ahead and purchase  a MaxCDN account as well.  So that helped. But let’s look at exactly what the folks over at w3 Total Cache did to make the site load so fast.

  • They go through each and every plugin file by file to see which files can be cached, and (much more importantly) which files can NOT be cached.  This ensures that your plugins run appropriately while still delivering maximum speed.
  • I gave them login credentials to the server I was running and they tweaked it to appropriately cache what my particular site is running.  This is especially helpful since server configurations differ vastly from one setup to another.  Don’t just think that something you read off a Google search particularly applies to your setup.  Sometimes it might help, and other times it might crash your site (not that I’ve ever done that… this week.)
  • Lastly, they looked at all the theme’s files.  In this particular site, I’m using the X Theme.  It’s one of those themes that has a ton of options and tries it’s darndest to stay light.  While the theme itself is great, having someone go through and determine what files are and are not being used in our setup was important.  Let’s speed up the files we’re using, and those that we’re not need to be ditched.  Some files need to be cached for performance, and – again – some files will break the functionality if you try to cache them.

Now, could I have ever known and figured out which files needed to be cached and which files were the particular culprits if I had just simply gone with a default install of w3 Total Cache?  NOPE! Not at all.  I might have eventually figured out which levers to pull in which direction, and what button to push on which screen, and what files were helpful vs. which files were slowing things down….  EVENTUALLY! And, who knows how many times I would have broken the server as I tweaked and “experimented” in there!

w3 total cache conclusion
w3 total cache conclusion

w3 Total Cache Conclusion

Would I do this again? Absolutely!  That’s the bottom line.

Here’s the bottom line explained a bit more thought…. If you look at all the times that w3 Total Cache has been downloaded, look at their own website at all the work that W3 Edge is doing / has done, and look at all the support requests that they have….  Now, think back a minute to the (VERY MINOR) snafu when there was the communication glitch.  Now, I want you to put all that together into a nice little business plan based (primarily) on two guys.  Seems like a lot doesn’t it?  I’m not too sure how long these guys spent on my account, but let’s remember that they’ve been paid $300.  Let’s say that over the course of a week, they worked on my account for a total of 10 hours.  That only comes out to only $30 an hour.  Now, I know that the cost of living here in Texas is pretty cheap, but $30 an hour is not exactly going to feed my family of 5!    …especially if I had to wonder / worry about support requests on the public WordPress repo, take on other projects, and take on several paid installs of w3 Total Cache.

I really think they should be charging more!!

if I could make that last like bust out some blinky sparkledy myspace looking text... I WOULD

Look there’s no way in the world that I think these guys can continue offering so much gooey awesomeness for what I pay in groceries.  That’s just not possible!  Do I think everyone with a WordPress site should indeed hire the folks over at w3 Total Cache? Absolutely! Look, their business isn’t mine.  But if they’re going to offer all of this for $300 then I’ve got to bag it up – in a heartbeat!!  Imagine what would happen if Joost de Valk, founder of Yoast / WordPress SEO only charged $300 for any of his Website Reviews… wow. I’d be on that like a Southern Baptist on a porn channel (that was wrong)… but hopefully you get the point.

After going through this experience, I’d recommend w3 Total Cache to anyone, anytime, every time!


I’ve been told I needed to add more content to make this review a bit more complete.  Ok, here goes!

I didn’t take screenshots of GTMetrix and Pingdom speed tests.  I should have, I could have, and – had I known I was going to give W3TC a write up – I would have.  Alas, I did not.  But again, go look at the site.  All those animated images, with all the plugins, with all the extra cookies and scripts, that’s a lot of back and forth to and from a few different servers.  Here, let me put it like this:

w3 total cache 4
Here’s the ‘X’ Theme from the theme author’s website

Now, if it takes their own site over 5 seconds to load, how much work do you think the guys at W3 Total Cache had to do do get all my site’s junk to load around 1 second?  A LOT!

Before anyone else takes on the paid portion of W3 Total Cache, I want to give a bit of helpful advice / thoughts:

1.  Make sure you’ve got all your content in there already.

It will work best if they can see what all needs to be tweaked and what can even possibly be left out and excluded from your theme to speed things up. Some of these bloggers crack me up with their “default” or “best” settings for W3 Total Cache.  Are you friggin kidding me?!?!  The best setting for your site is 100% percent determined by what you’ve got going on inside your site!

2. Install whatever plugins you’re going to ultimately want to use.

Something so simple as “remove version strings” might appear to be a great way to speed up your site.  And then when the google fonts stop showing up, and you’re wondering why your site’s loading so quickly, gets great marks on GTMetrix, yet looks like ass – now ya know!  Again, like point 1, there are things you can do for certain files to speed up your site.  Then when that same action is applied to the next file, the site breaks.  The point here is to know precisely which files are being used by what and for what – theme? fonts? plugin? contact form? font awesome? javascript? jQuery? css? updates?  Do you really think you’re going to know every file?  I didn’t!  And, yes, I could have hunted and pecked around to eventually figure it out.  But the point here is simple:

3. Get all your things together and let these guys sort it out.

Some files may need to be minified,and for others, it might break the theme.  Some files  might not need the version on there.  While it might be crucial to another file’s functionality.  Give ’em your server info as well. I had a CentOS 6.4 x64 cPanel Nginx (PHP5.4 MySQL5.5) package that I got from ASmallOrange.com.  Again, I gave them the login info and they went in and twerked tweaked all the server settings as well. Now, this is definitely something I would not have touched.

4. htaccess file for speed.

Now, of course to hold all this together I needed an appropriate and specific htaccess file as well.  Again, could I make one? Sure.  Here’s one! But now I needed one specific to what they’ve done, the server tweaks they’ve made and the settings that they’ve changed on the server.  And did they do it? Absolutely!

 

Again, I hope this helps you decide if you’d like to have the folks at W3 Total Cache set things up for you.  For me, as well as for most folks, I think it was well worth the money!

Seriously, look at it this way for a second.  Let’s say it took me 40 hours to do what they did.  I break something, I fix it. I break the server, I fix it. I minify too much, then I have to backtrack …to fix it.  I read the wrong article from a Google search and totally screw my server, reinstall wordpress, get everything back into the site ….to fix that part, then … you see where I’m going here, so I can quit, right?   So, I traded $300 for 40 hours of my own time which comes out to $7.50 an hour.  Do I make more than $7.50 an hour?  Absolutely!  And I would hope you do as well.  So, when you look at it in a more pragmatic business sense it really, Really, REALLY was a great value for me.

I hope with the above 3 insights, it’ll be a value for you as well.